we bought a pre registered HRV in February 2024 from Honda Cardiff.
Unknown to me the registered keeper remained Honda for 6 months.
Eventually the registration was transferred to me and I received the log book from DVLA in July.
The "online services" in the satnav worked fine until the registration was transferred. Now it says it has expired, see photos.
Honda dealer are clue less as are Honda UK.
The car is booked in in 2 weeks time but I am not holding my breath.
The Honda app is working ok.
Would a factory reset work? What happens when a car is sold privately?
On line services expired
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Colin Lambert
- Posts: 580
- Joined: Thu Sep 06, 2018 11:28 am
- Location: Poole, Dorset.
What was the date of first registration?
If the car is now a year old that is why 'Online' has expired. I assume it is not that old. I never bothered to have it activated from new on my e HR-V.
Perhaps it has to be re-activated on change of ownership? Honda dealer should know this. Tell them you want it reactivated FOC.
It is only free for a year. If you really think it is worth it (most people don't in my experience) then you will have to pay for it. I can't remember how much it is, but £60p.a. odd rings a bell,
Surely your Honda dealer can help? If not I suggest you find a more competent dealer.
If the car is now a year old that is why 'Online' has expired. I assume it is not that old. I never bothered to have it activated from new on my e HR-V.
Perhaps it has to be re-activated on change of ownership? Honda dealer should know this. Tell them you want it reactivated FOC.
It is only free for a year. If you really think it is worth it (most people don't in my experience) then you will have to pay for it. I can't remember how much it is, but £60p.a. odd rings a bell,
Surely your Honda dealer can help? If not I suggest you find a more competent dealer.
Colin Lambert
Dip Automotive Engineering.
Moderator:- Also on Karoq Forum.
Honda HR-V e:HEV Delivered 15th January '22. Then 2022 CR-V SR e:HEV:D
Currently KIa eNIro4+
Dip Automotive Engineering.
Moderator:- Also on Karoq Forum.
Honda HR-V e:HEV Delivered 15th January '22. Then 2022 CR-V SR e:HEV:D
Currently KIa eNIro4+
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Jazzandjag
- Posts: 41
- Joined: Mon Apr 06, 2020 4:17 pm
- Location: Solihull West Midlands
I and at least one other forum member has had this in the past and the solution was to reset the navigation application. To do this go to the icon with four(?) bars across at the bottom of the navigation screen. Scroll down to settings and the second option is reset to default. Please note that you will loose all saved places, recent destinations etc.
However before doing this it would be worth confirming that you have a valid subscription with Here maps. In the following link navigate to HR-V and your model year year. Enter your VIN, accept the T&Cs and you should receive confirmation of the subscription status for your vehicle. If it is still valid then it would be well worth trying the reset procedure described above.
https://here.navigation.com/viewdata/13 ... epage-Home
Good luck
Nigel
However before doing this it would be worth confirming that you have a valid subscription with Here maps. In the following link navigate to HR-V and your model year year. Enter your VIN, accept the T&Cs and you should receive confirmation of the subscription status for your vehicle. If it is still valid then it would be well worth trying the reset procedure described above.
https://here.navigation.com/viewdata/13 ... epage-Home
Good luck
Nigel
2022 HR-V Advance Style
